Loading... Please wait...

Payment & Shipping


Payment
Secure Payment

- The following payment ways are available,
    PayPal 
         The reliable Purchase Protection Program for buyers is provided around the world. 
         Please make use of payment with a sense of security.
    Credit Card (Visa, Master, JCB, AMEX, UnionPay, etc) 
         You do not need your account of Paypal.
         Click "CHECKOUT with PayPal" when checking out to find "Pay with a credit card" option....>>details
             Checkout with PayPalal
    Bank Deposit (Wire Transfer)
         The Bank Deposit would be useful when the toral amount of your order exceeds your Paypal or Credit Card limitation. 
         If you need the service, please contact us.




Discount
Special Benefit and Discount

- We're pleased to offer the following discount proposal for prime customers. 
 (1) Free Shipping Service on Orders over USD300.00  ® USD250.00  
        Please choose it if you're NOT in a hurry. Reasonable shipping service such as Economy or Standard shall basically be applied.
        Sometimes other service may be applied due to operational reason. 
 (2) Volume Discount on Orders up to 5.00% OFF
       
You'll successfully get +1~5% OFF as our present if the total amount of your order meets the condition of various stages.
 (3) Repeat Customers +3.00~5.00% OFF
        Registered customers are eligible for the discount from the second purchase. You're recommended to make your own account first! 
        (When checkout for the first time, you'll be asked "register an account" or "check out as a guest". 
        Please choose "register an account".)

 (4) Other special offers (see the current campaign/sales page)



policy-shipping.jpg
Express & Secure Shipping Service

   Most of countries in the world is likely to be available for our shipment. We have a lot of delivery experience to the listed countries. 

   FedEx, DHL and EMS(Japan Post) are now available for Faster and more Secure delivery for your country.
   Please check the expected deliivery time  >> FedEx  |  DHL  |  JapanPost
  
 

   shipping-time-table-jp-03.jpg
- The tracking number by Japan Post can be traced in a few days after shipment in a web site as follows,
        "http://www.track-trace.com/post"   or   "here"


   shipping-time-table-fdx-02.jpg
- The tracking number by FedEx can be traced in a few days after shipment in a web site as follows,
         "http://www.fedex.com/jp_english/"

- Please be noted the following in advance, because FedEx has a few requirement in some countries.
   (1) In Australia, delivery to any PO Box is unavailable by FedEx. If your address contains PO Box, we may ship by EMS(Japan Post).
   (2) In Russia, delivery to any personal address is often
unavailable. If your address is not enterprise, we may ship by EMS(Japan Post).


   shipping-time-table-dhl-03.jpg
- The tracking number by DHL can be traced in a few days after shipment in a web site as follows,
         "http://www.dhl.co.jp/en.html"
- Please be noted the following in advance.
   (1) If you select the Super Express Shipping by DHL, we may ship your order by the equivalent service such as FedEx International Priority for certain reasons.


Shipping Policy (Packing & Delivery)

- We put an individual Tracking Number on every parcel.
- We can ship to virtually any address in the world. Please note that there are restrictions on some products, and some products cannot be shipped to international destinations. 
- We're pleased to wrap your items carefully to avoid breakage in transit.
- It is the buyer's responsibility to pay the customs duty upon receipt of the item.
- Please note that we do not mark less value, because International government regulations prohibit such behavior.

- Please allow us to take up to 3~5 business days after your payment as our "handling time" excluding Saturday, Sunday, Japanese Public holidays, New-Year (Dec.31~ Jan.3) and Obon-holidays (Aug.13~15).
- We'll estimate shipping and delivery dates based on the availability of your items if they need more handling time than the above. 
- After shipping out, it normally take the time in the above tables for delivery.
- The day of arrival may be delayed due the state of affairs in the addressee's country, processing speeds at the customs house, or for political reasons.    Russia, East Europe, South America and Africa may need more delivery time than that in the tables. 


Shipping Policy (Shipping fee & Insurance)

- The shipping fee for items is weight-based. The weight of any such item can be found on its detail page.
- Insurance fee and Fuel surcharge are included in the shipping fee in advance.
- Damage caused by Transit (other than damage by Customs check) can be covered within the range of the insurance.
- It is the buyer's responsibility to pay the Customs duty upon receipt of the item.
- Please note that we do not mark less value, because International government regulations prohibit such behavior.


- If you want to check the total shipping fee beforehand, please follow the steps below,
 (1) add all the items (that you want to order) into Your Shopping Cart 
 (2) click "Estimate Shipping & Tax" just above "Grand Total"
 (3) select your "Country" & "State/Province" from Dropdown menu, and input "Zip/Postcode"
 (4) you'll find the total shipping fee for available shipping methods


Return Policy

- Should a problem arise please contact us within 14 days after receiving the item. Please provide proof of the difference or defective by clear photos.
- In case the item is clearly different from the details of the item page, we accept return of it.
- Issued item for return must be unopened & unused, and have ALL original packing and parts. Damage caused by Customs check will not be considered.
- Buyer is responsible for covering shipment fee for the return.  We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
- For the return, it is necessary to send back the item to us(seller) by a shipping way with its Tracking Number. 
- You should expect to receive your refund within four weeks of giving the package to the return shipper, however, in many cases buyer will receive a refund more quickly.
- The refund rate may depend on the item's condition especially if it looks opened, used or lack of original packing & parts. 
  
(excluding original shipping fee and cancellation penalty in case of buyer's requests for returns)
- If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


Cancellation Policy

- No penalty for a cancellation up to 2 hours after placing the order.
- We can not accept a cancellation by any your reason from 2 hours after placing the order.
- [Cancellation Penalty] If you must cancel it, we regret to say that it is needed to accept to deduct the following percentage from what you paid, 
and we can refund the rest.
       10% (from 2 hours after placing the order)
       20% (from 24 hours after placing the order)
- In case that the parcel were returned to Japan because of your responsibility (i.e. unpaid of the customs duty, refused to receive, hold time expired, unclaimed, address unknown, etc), you could cancel the order for refund of the amount, excluding the shipping fee (or actual shipping fee if free shipping had been applied) or 20% of the cancellation penalty whichever is higher.


Replacement Policy

- No penalty for a replacement up to 2 hours after placing the order.
- We can not accept a replacement by any your reason from 2 hours after placing the order.
- Before shipment, we regret to say that it is needed to accept to pay 10% of the current order in addition to the gap between the current order and the replacement.
- After your acceptance of the payment, we'll issue an invoice for the replacement to you through Paypal. Please kindly pay for it.


Tips

When you need to send your order to the other address (e.g. your friends and relatives) instead of your original one,
please choose “Expedited Shipping” in Shipping Method when you place the order.
Only the “Expedited Shipping” is available to send other address to prevent your important addressee from a troublesome procedure for appropriate action and insurance in the international Postal service when a problem happens such as un-delivery, serious delay and so on.

 

Thank you very much. Please enjoy shopping!


 
 
 
 
 
 
 
 
 
 
 
 
 

Our Newsletter